This publication presents the main results of MFI client surveys in seven countries (Bhutan, Myanmar, Rwanda, Senegal, Togo, Cape Verde and El Salvador), as well as the concrete measures taken by MFIs to meet the needs expressed by their clients.

Survey findings on youth financial literacy, money management and attitudes

Summary of the microfinance situation in four European countries and five proposed lines of action

Case study on the role of governance in avoiding mission drift

Formulating an institutional Code of Ethics that ensures client protection

Examining impact of mobile financial services on social and financial inclusion

Financing start-up entrepreneurs and poor people

Presenting strategies to improve the microfinance sector in Bhutan

Presenting the state of the microfinance sector in Bhutan

Helping Serbian consumers communicate with bankers