All Publications
The Impact of Mobile Money Interoperability on Financial Inclusion
This report assesses the impact of mobile money interoperability by considering the economic literature on interoperability more generally and utilizing a case study approach in five mobile money countries: Ghana, Kenya, Malawi, Rwanda and Tanzania.
Fintech for Who? Demand for Digital Financial Services and Fintech in Tanzania
This paper explores the drivers of demand for digital financial services and fintech: perceived cost, perceived usefulness, perceived ease of use, perceived risk, and social norms.
Establishing a Financial Services Ombudsman in Mongolia: Experiences and Lessons From Armenia, Australia, and Singapore
This paper shares insights from three long-standing financial alternative dispute resolution systems in Armenia, Australia, and Singapore with a goal to help strengthen financial consumer protection in Mongolia and other countries.
Scaling up Access to Finance in Kigoma, Tanzania
This study shares lessons learned in building financial and digital capability while introducing agricultural technology interventions to savings groups through the UN Kigoma Joint Program.
Technical Needs Assessment Among Entrepreneurial Households and Micro-/Smallholder Farmers in the Agricultural Production and Processing Sector in Armenia
The aim of the study is to get deeper understanding of the key challenges that entrepreneurial households and micro-/smallholder farmers in agricultural production and processing sector in Armenia experience in the long-run.
What it Takes: Insights From Women Leaders in Financial Inclusion
This case study research shares the insights of past program participants in order to motivate other aspiring women leaders, provoke conversation, and inspire new career pathways.
Women & Money: Insights and a Path to Close the Gender Gap
This paper presents research findings on the key challenges women face in accessing digital financial services and the design opportunities for the financial sector, policymakers and regulators, the philanthropic sector, NGOs, and designers everywhere.
Climate Risk Insurance for the Agriculture Sector in Armenia
This case study details specific conditions that make Armenia’s agricultural sector vulnerable to climate change, and steps that the Central Bank of Armenia has taken to cope with the effects of a warming climate.
Employment Effects in Impact Investments: Key Insights Emerging Across Studies in Tanzania and in Zimbabwe
The analysis concludes that the investments as part of the joint ILO-EU STRENGHTEN Project triggered an increase in employment numbers along with improved skills of the labor force, management systems of the investee companies, and labor practices.