Displaying 41 - 50 of 88
Peoples Bank of Caraga in Philippines Listens to Members: Customer Satisfaction Survey
Lessons on improving the effectiveness of the survey tool in relation to SPM Universal Standards
FINCA Azerbaijan: Transforming Clients’ Complaints into Loyalty for Life
Case study on developing client complaint handling mechanisms
FinDev Azerbaijan: Retaining Key Staff Through a “Pay for Performance” Culture
Case study on a new staff performance appraisal system and salary compensation scheme
Al Majmoua Client Satisfaction and Client Exit Surveys
Case study on Lebanese NGO's implementation of social performance management standards
VF AzerCredit’s Code of Ethics: Putting Values into Practice
Case study with recommendations on aligning Codes of Ethics with SPM Universal Standards
Social Performance Start-up Fund: Emerging Lessons and Challenges
Presenting lessons from the experience of SP Fund on building social performance management capacity
The Risk of Over-indebtedness of Microcredit Clients in Azerbaijan: Results from a Comprehensive Field Study
Analyzing over-indebtedness among microcredit clients in Azerbaijan
Indebtedness of Microcredit Clients in Kosovo
The incidence of over-indebtedness & factors affecting indebtedness of microcredit clients in Kosovo
The Market for MDO Deposit Services in Tajikistan
Analyzing deposits services in Tajikistan
Responsible Microfinance: Survey Results
Is microfinance responsible and responsive?