Conversational Payments on UPI: Unlocking New Frontiers for Next-Generation Payments

Artificial Intelligence (AI) has grown and transformed remarkably in recent years. AI’s proliferation in the payments industry will likely transform how we process payments in the digital economy. Currently, most payment solutions primarily cater to digitally savvy users who own smartphones and have Internet connectivity. This leaves out many underserved users who lack smartphone access and is, thus, not inclusive.

This white paper, developed jointly with the National Payments Corporation of India, highlights a solution to improve inclusivity and become a game changer in the payments space.