Digital Financial Services for Financial Inclusion: Tools for Supervisors

Creating an effective supervisory framework is a complex task that takes effort and time. However, supervisors in emerging markets and developing economies often face competing priorities and challenges to implementation and may lack the experience, time, or resources to make significant improvements in their supervisory approach. Building on CGAP’s work in several jurisdictions, extensive previous research, and CGAP's work with partner development organizations, this Technical Guide was created to provide practical guidance and set strong foundations for digital financial services supervision. It also offers a range of additional examples and guidance, such as step-by step guides and data templates.