Social Performance Management

Social performance management (SPM) refers to the systems that organizations use to achieve their stated social goals and put customers at the center of strategy and operations. A provider's social performance refers to its effectiveness in achieving its stated social goals and creating value for clients. If a provider has strong SPM practices, it is more likely to achieve strong social performance.

There is no single formula for successful SPM. However, the industry has recognized a set of core management practices that constitute “strong” SPM. These practices form the Social Performance Task Force Universal Standards for Social Performance Management. The SPTF Universal Standards Implementation Guide describes these standards, as well as practical guidance for how to achieve them. 
 
The Microfinance Gateway has partnered with the Social Performance Task Force (SPTF) to provide these resources on Social Performance Management.
 
The SPTF is a global membership organization that works to advance social performance management - a management style that puts clients at the center of every decision.
Social Performance Task Force (SPTF) logo
Disabled people employed at parasol factory. Photo: Dung Kieu Anh, CGAP Photo Contest 2015