This course explains the nine overarching principles, which serves as a practical guide for governments, companies and international organizations embracing responsible digital payments in their journey to build trust, mitigating risks, and driving inclusive economies.

IPA’s Consumer Protection Research Initiative (CPRI) accepts proposals for large grants that fund rigorous impact evaluations, as well as smaller grants that can fund pilots, add-ons to existing studies, low-cost evaluations such as lab-based experiments, or evaluations relying primarily on administrative data.

FINCA Armenia and FINCA Tajikistan have achieved the highest level of Client Protection Certification from Cerise+SPTF, granted by global rating agency MFR.

This learning agenda aims to outline the existing evidence on consumer protection risks for women, assess potential solutions, and identify priority gaps in the literature.

This playbook presents a strategic framework for FIs to support victim-survivors through four key workflows: fostering a supportive internal culture, preparing employees to recognize and respond to abuse, educating and supporting clients, and enhancing protective product features and partnerships.

This episode explores how the Central Bank of the Philippines is embracing AI-powered "SupTech” (supervisory technology) for its chatbot named BOB to enhance financial consumer protection. 

This publications shares results from a survey with quantitative and qualitative data along six key dimensions of impact, including Access, Business Impact, Household Impact, Client Protection, Resilience, and Agency.

Government payment recipients with digital accounts are increasingly becoming the targets of scams. Recent research identifies key vulnerability points and recommendations for improving consumer protection.

There are three key lessons we can apply from the Smart Campaign’s experience with consumer protection.

This RDFE conceptual framework seeks to encourage financial sector authorities, and other key ecosystem actors, to boost financial consumer protection in the digital era with a holistic vision of the ecosystem.