Customer Centricity: Enabling Financial Choices and Positive Outcomes for Low-Income Customers

Event location: 
Mamallapuram, India
19 Feb 2018 - 22 Feb 2018

Customer-centric business models are an essential way to serve the unique needs of poor people. For financial service providers, investors and policymakers committed to reaching people at the base of the economic pyramid, this event shares the latest knowledge on what works in providing low-income customers with the economic opportunities and resources they need to improve their lives.

This year's event is jointly organized by SPTFCGAPDvara and LeapFrog Investments. The meeting will build on the knowledge shared in CGAP’s new Customer-Centric Guide, which offers guidance on how organizations can move toward customer-centric business models.

All meetings and event documents will be offered in English only. Interpretation will not be provided for any sessions at this year’s event.

Event Fees:

  • General Admission - USD 550
  • SPTF Paying Member * - USD 450
  • Indian Residents - USD 200

*  SPTF will initiate membership fees on 1 January, 2018. All organizations that pay SPTF membership fees will receive a rebate of USD 100 per person after paying full event registration fee. For any membership status questions contact SPTF.

Preliminary agenda. Please continue to check this link for updates to the agenda. 


Registration Deadline: 
19 Jan 2018
Contact email: 
[email protected]
South Asia