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General Concepts

Social Performance for MFIs

Social Performance for Donors and Investors

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Donor Role

In this section:
  • Conducting a Social Audit

  • Commissioning a Social Rating

  • Developing Reporting Indicators
  • Donors and investors are interested in social performance for several reasons:

    • Transparency: Reporting social performance information to constituents (taxpayers or investors).
    • Accountability: MFIs claim social impact and solicit funding and investment based on this claim. This entails a responsibility for MFIs to account for their social performance.
    • Matching objectives: Picking the right institutions to fund, by matching the social objectives of donors with the social objectives of the MFI.

    When picking the right institutions to fund, donors and investors can obtain social performance information of an MFI by:

    • Relying on information given by the MFI
    • Conducting an assessment. This may involve conducting audits and/or commissioning an impact assessment
    • Commissioning a Social Rating

    Social Ratings have been developed by the following three rating agencies. For more information on each of the ratings click below.

    Donors and investors are key in helping MFIs maximize their social performance. They can do so by:

    • Setting social performance requirements for the funding or investment
    • Providing funding for the development of a social performance management system within the MFI.
    • Influencing the MFI to ensure strong, transparent management and an organizational culture committed to improving the social performance bottom line. If the management is weak or organizational culture stagnant, the MFI will not be able to develop or maintain an effective social performance system.
    • Participating in the planning process of the MFI, particularly when performance indicators and targets are being set
    • Requiring that the MFI report against particular social indicators.
    • Conducting periodic audits or ratings.

     

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