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Library » User Review: Quality Audit Tool (QAT)

User Review: Quality Audit Tool (QAT)
Jul 2009, Alternative Credit Technologies, LLC.

Assessing a tool that supports MFI managers in reviewing management processes

This User Review evaluates the Microfinance Centre’s Quality Audit Tool (QAT) and provides a snapshot of its strengths and weaknesses. It includes a scorecard that rates the tool on specific social performance dimensions based on user feedback.

The review observes that QAT is a good entry point into social performance assessment, and helps the MFI assess its social performance (SP) and develop concrete action plans to improve it. Users report the following strengths of QAT:

Low cost, ease of implementation and thoroughness of assessment ;
Strong analysis of SP gaps;
Ability to be customized;
Use of audit panel to review preliminary findings, which ensures accurate representation of performance in final report and increases staff and management buy-in;
Depth of analysis and validation in the areas of mission clarity, alignment of systems, member governance, outreach and financial services.

Weaknesses of the tool include limited client interaction, absence of benchmarking and limited assessment of non-financial services. The review suggests that QAT is most appropriate for MFIs that expect an internal review of management processes on SP dimensions as well as an action plan for improvement.

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Publisher(s):
Social Performance Task Force