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Technology Investment Decisions: 10 Key Questions
2004, CGAP
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Key questions to consider before making a technology investment

This paper lists ten key questions that management of a financial institution should be able to answer while considering investing in technology:

Why is the technology being implemented?
What are the alternatives considered?
What are the criterion and processes that were used to select this particular technology and vendor?
What returns can be expected?
What are the requirements to implement the technology?
What are the cost implications of implementing the particular technology?
What are the steps required to change key business processes and ensure full advantage of the new technology?
What is the vendor’s capacity to provide technical support?
What quantitative benefits do we expect to realize during the pilot project and once it is complete?
What investments need to be made to make the pilot project successful and what will be the consequence of rejecting the proposal?


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Journal Volume/Pages:
2

Publisher(s):
CGAP