1. Develop an Emergency Preparedness Plan. The importance of pre-planning cannot be underestimated. This planning becomes of utmost importance during the first three days after a disaster, when most mistakes are made.
As part of a preparedness plan, systems should be in place to protect an MFI’s assets. All physical assets should be insured. Back-ups of necessary data, systems, and power sources should be arranged through data back-up and recovery systems, holding records in secure off-site locations, and maintaining off-site backup operations of the management information system (MIS). In addition, cash holdings should be protected by keeping the majority of cash in bank accounts. Only minimum cash should be held in branch offices, stored in disaster-proof receptacles.
2. Diversify your portfolio. In order to go beyond mere survival and continue to thrive post-disaster, an MFI must also protect its financial assets. To mitigate risk of loan portfolio losses from a disaster, portfolio diversification - in terms of geography, client segments, and types of loans - is highly recommended. Offering and promoting risk-mitigating financial products, such as microinsurance and savings, can help both clients and MFIs weather the storm.
3. Maintain sufficient reserves in banks. MFIs often face a severely reduced cash flow immediately after a disaster, as loan repayments stop coming in and clients withdraw savings to cover living expenses. To mitigate liquidity risk, MFIs must maintain sufficient reserves in banks. In addition, pre-established lines of credit with banks or other sources of emergency borrowing, such as emergency liquidity facilities, are important for quick access to funds.
4. Evaluate the context in which you operate and prepare accordingly. For example, if your area is prone to frequent disasters such as seasonal flooding, a contingency fund for emergency loans is also a good idea.
What to do When Disaster Strikes
Though every disaster and MFI is different, there are some basic steps that all MFIs need to undertake immediately after a disaster:
Phase 1: Stocktaking
Verify the scope of the disaster
Ensure safety of staff, taking care of their needs
Take stock of key assets (data, physical facilities, processes)
Establish a Crisis Task Force
Review disaster response plan, reviewing and adapting disaster policies
Inform employees about policies and procedures
Impact assessment – systematic examination of clients, MFI and environment
Assess immediate cash flow situation and ensure sufficient supplies of cash to meet client and institutional needs in the near future
Institute liquidity management, obtaining liquidity support if needed
Portfolio management – review health of loan portfolio, setting aside sufficient reserves to cover anticipated loan losses
Consider how the MFI can support relief efforts
Phase 2: Monitoring and analysis
Monitor and follow up with clients
Design product modifications (such as rescheduling, refinancing, changes in lending methodology from group-based to individual liability)
Roll out new products (such as emergency loans, leasing and grants)
Phase 3: Focus on medium-term
Review of product offerings for recovery – developing new products and markets as part of overall reconstruction effort
Assess new market/client environment and redo strategic/operational plan to take into account the new environment
Assess longer term portfolio needs and identify needed financing sources.