Social Performance Management Tools
Social performance is about making an organization's social mission a reality. It is driven by three concerns:
- managing for results
- understanding client needs
- reporting to external stakeholders
A social performance management system involves:
- Setting clear social goals and objectives
- Collecting information to monitor progress towards these objectives
- Using social performance information to improve operational and strategic decision-making
When appropriate, internally-generated social performance information can be reported to external stakeholders.
The Imp-Act Consortium provides a “how-to” guide for managing social performance. The step-by-step guide outlines the key areas to consider in creating an action plan for an MFI. It covers:
- Strategy for social performance management
- Strengthening your information system
- Using information to improve performance
- Getting started
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