All Publications

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Slide Deck

PAYGo PERFORM: Industry Trends

This new report provides the first ever publicly available analysis of the overall financial health of the PAYGo sector using the indicators developed through the PAYGo PERFORM Initiative.

Paper

Advancing Gender Equality While Driving Business Growth

This brief outlines why financial service providers should advance gender equality in financial inclusion and how they can approach this process.

Paper

Bolstering Women’s Climate Resilience and Adaptation Through Financial Services

This working paper illustrates how women are differently impacted by climate change and how financial services can play a better role in strengthening their autonomous adaptive capacities to climate change.

Slide Deck

Digital Credit Consumer Risks in Côte d'Ivoire

The study centers around the results of a survey on digital credit risks in Côte d'Ivoire. It seeks to analyze the impacts and risks associated with the use of digital credit and the opportunities for improving consumer protection.

Slide Deck

Digital Finance Consumer Risks: Senegal National Study

To understand digital finance consumer risks in Senegal and in the West African Economic and Monetary Union, this slide deck shares an overview of the risks digital financial service users faced in the past year in Senegal.

Paper

Driving Digital Financial Services in Africa Through Merchant Acceptance of Digital Payments

This report analyzes the current digital payment landscape in Africa and offers key recommendations to regulators for developing enabling payment policies that drive innovation.

Paper

Establishing a Financial Services Ombudsman in Mongolia: Experiences and Lessons From Armenia, Australia, and Singapore

This paper shares insights from three long-standing financial alternative dispute resolution systems in Armenia, Australia, and Singapore with a goal to help strengthen financial consumer protection in Mongolia and other countries.

Paper

Inclusive Fintech Funding in Times of Uncertainty

This publication shares insights from interviews with past Inclusive Fintech 50  winners and fintech investors to learn how they are adapting to these uncertain times and the impact of the funding challenges on their business models and the low-income customers they serve.

Paper

Interoperability of Financial Services Providers: Afghanistan

This report looks for solutions for restarting the Afghanistan Payment System and ensuring interoperability to enable adoption of digital payments across the country.

Paper

Land Titling and Microcredit in Cambodia

This paper explores the neoliberal-oriented theory of change based on the possession and use of private individual land titles by the poor. The theory is tested in Cambodia, where the development of the microcredit sector has been facilitated by the extensive use of land titles as collateral.