Case study highlighting best practices for client protection in digital services design
The promise of digital services is significant for the rural unbanked in Burkina Faso. However, there are very few clear-cut best practices for designing these services. There are even fewer best practices when designing for client protection.
This case study, from the Freedom from Hunger’s Bridge to Financial Inclusion project based in Burkina Faso, highlights the experiences of integrating client protection principles – the minimum standards microfinance clients should expect – into the initial design and roll-out of a digital savings product designed for savings groups.