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Microfinance Gateway - CGAP
Gateway Quiz: Customer Centric...
Gateway Quiz: Customer Centricity - Why Does It Matter?
Take this quiz to learn why FSPs choose to adopt a customer-centric business model
Take a look at these related resources to learn more:
Money, Decisions, and Control: Building Digital Financial Services That Help Poor Customers Cope and Strategize
Voices of Microfinance Clients: A Study of Microfinance Clients’ Concerns, Perceptions and Delights
Learning from Customer Centricity in Other Industries: A Primer
My Turn to Speak: Voices of Microfinance Clients in Benin, Pakistan, Peru and Georgia
(The Smart Campaign, 2016)
(World Bank, 2014)
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