Manager Savings and Digital Financial Services

Location of Job: 
Dili, East Timor
12 Jan 2018
24 Jan 2018
About the organization: 

Kaebauk Investimentu no Finansas (KIF), SA is newly licensed “Other Deposit Taking Institution” duly regulated by central bank. It has been promoted by Tuba Rai Metin (over a decade old microfinance institution), IFC and BOPA- Singapore. It has 13000 clients and assets over USD 18 Million and operating in all districts through net-work of 20 branches and four sub-branches. It has over 250 employees.

About the Job: 

KIF currently provides loans and savings and intends get into digital financial services in remote places of East Timor and look for energetic, analytical and ambitious persons for the position.

KIF has sound financial system and practices in place and now seeks to recruit a qualified and competent person (preferably Timorese) with banking sector experience for Manager Digital Financial Services. The person needs to have digital entrepreneurship attitude to offer digital services as an entrepreneur and making various collaborations to gain lead in newly developing segment of digital banking services as per banking norms and practices.

Tasks and Responsibilities:

  • Making DFS department as independent profit center;
  • Mapping digital capabilities to strategic priorities as per local context and nurturing the cultural change required in the organization;
  • Serve as the executive sponsor for digital process innovation as it is all new in the country and dynamically evolving products and delivery channels as per clients’ responses and feedback mechanism;
  • Building a ‘best in class’ Digital Channel leadership team that will lead, encourage and drive results for Kaebauk;
  • Developing Omni channels to acquire large customers base;
  • Building customer's trust and reputation of KIF through well carved marketing strategy and using right elements of media-mix (public website, SEO, Earned Social Media, media, data & technology services, Push, Email, SMS, Secure Site/App VADM slots etc.);
  • Managing Saving mobilization and concurrent auditing of all transactions;
  • Managing DFS launching phase carefully as it is new to country as well so implantation of DFS is quite critical to win and retain the customers;
  • Develop and administer the digital project portfolio through deployment of appropriate digital solutions to increase sales of DFS digital across various Digital Channels;
  • Making various collaborations to gain lead in newly developing segment of digital banking services;
  • Designing a easily customizable products and gaining opportunity for cross selling of other products after clients acquisition;
  • Centralized monitoring of often-heterogeneous digital initiatives is going to be important and ensuring smooth flawless functioning as per banking norms and practices.


  • Master’s degree in Business Administration from a reputed institution;
  • Minimum five years of relevant progressive experience in a bank having digital services;
  • Well versed with dealings of world of digital financial services and deep and wide subject matter expertise of digital channels in banking;
  • Sound inter personal skills to manage large network of agents and client base;
  • Ability to lead and influence teams;
  • Managing operational functions, directing process reengineering and efficiency exercises;
  • Keen understanding of products, services and underlying processes to fulfill;
  • Strong commercial orientation, track record of balancing risks versus rewards and maximizing the cost effectiveness and profitability for the business;
  • Exceptional ability to lead diverse teams across different functions;
  • Ability to gather and analyze information, judgment and decision making, communication competencies.
How to Apply: 

Interested candidates should send their updated CV and a cover letter explaining motivation for the role, current and expected salary with three references to [email protected] and cc to [email protected]

The selected person is expected to join KIF by end of February 2018.

East Timor