Women’s World Banking is the global leader in women’s financial inclusion. Rooted in its deep understanding of the women’s market, Women’s World Banking tackles financial inclusion in three interconnected ways: first, by partnering with financial services providers to develop scalable market-driven solutions; second, through its gender-lens private equity fund; and, finally, because diverse institutions are proven to be stronger, Women’s World Banking builds institutional capacity through leadership and diversity programs. Through this holistic approach and the organization’s global reach of 49 institutions in 32 countries, Women’s World Banking accelerates economic opportunity for low-income women and growth for financial service providers in the emerging markets.
About the Job:
Women’s World Banking is seeking an experienced individual consultant to provide specialized expertise and support to financial services providers on a contract basis, on the development of digital financial services strategies for low-income segments and their implementation in Africa, Asia, the Middle East, and Latin America.
The consultant selected will be awarded an on-call twelve-month retainer contract with possible extensions at Women’s World Banking’s option. Specific assignments ranging from two weeks to three months.
Women’s World Banking is working with several global partners to design and implement digital financial services (DFS) that effectively reach low-income women, with support from various funders including the Visa Foundation, Bill and Melinda Gates Foundation, and Financial Sector Deepening Africa. Examples of planned or ongoing DFS projects currently include:
Increase uptake and usage by women of a mobile wallet (Sub-Saharan Africa);
Expand DFS to reach rural women through value chains (Sub-Saharan Africa);
Increase uptake and usage of DFS by low-wage women workers (South Asia);
Enhance service delivery to clients, especially women, of a large microfinance institution by digitizing operations (South Asia).
The development of digital financial services strategies for low-income segments and their implementation is critical to the success of each project.
Tasks and Responsibilities:
Drawing on global best practices in digital financial services delivery, the consultant will provide strategic and operational technical expertise to Women’s World Banking and its partner institutions on projects similar to those described above. Specific assignments may include:
Evaluate DFS service operational and commercial performance to develop growth strategies;
Manage and/or carry out customer research to evaluate user experience and needs;
Design, test and implement financial and digital education programs for users;
Develop distribution network training, monitoring and evaluation programs;