Digital Financial Services Consultant

Location of Job: 
New York, NY - United States or International
10 Jan 2018
01 Feb 2018
About the organization: 

Women’s World Banking is the global leader in women’s financial inclusion. Rooted in its deep understanding of the women’s market, Women’s World Banking tackles financial inclusion in three interconnected ways: first, by partnering with financial services providers to develop scalable market-driven solutions; second, through its gender-lens private equity fund; and, finally, because diverse institutions are proven to be stronger, Women’s World Banking builds institutional capacity through leadership and diversity programs. Through this holistic approach and the organization’s global reach of 49 institutions in 32 countries, Women’s World Banking accelerates economic opportunity for low-income women and growth for financial service providers in the emerging markets.

About the Job: 

Women’s World Banking is seeking an experienced individual consultant to provide specialized expertise and support to financial services providers on a contract basis, on the development of digital financial services strategies for low-income segments and their implementation in Africa, Asia, the Middle East, and Latin America.

The consultant selected will be awarded an on-call twelve-month retainer contract with possible extensions at Women’s World Banking’s option. Specific assignments ranging from two weeks to three months.

Women’s World Banking is working with several global partners to design and implement digital financial services (DFS) that effectively reach low-income women, with support from various funders including the Visa Foundation, Bill and Melinda Gates Foundation, and Financial Sector Deepening Africa. Examples of planned or ongoing DFS projects currently include:

  • Increase uptake and usage by women of a mobile wallet (Sub-Saharan Africa);
  • Expand DFS to reach rural women through value chains (Sub-Saharan Africa);
  • Increase uptake and usage of DFS by low-wage women workers (South Asia);
  • Enhance service delivery to clients, especially women, of a large microfinance institution by digitizing operations (South Asia).

The development of digital financial services strategies for low-income segments and their implementation is critical to the success of each project.

Tasks and Responsibilities:

Drawing on global best practices in digital financial services delivery, the consultant will provide strategic and operational technical expertise to Women’s World Banking and its partner institutions on projects similar to those described above. Specific assignments may include:

  • Evaluate DFS service operational and commercial performance to develop growth strategies;
  • Manage and/or carry out customer research to evaluate user experience and needs;
  • Design, test and implement financial and digital education programs for users;
  • Develop distribution network training, monitoring and evaluation programs;
  • Design DFS products, prototype test, prepare, launch, monitor and evaluate pilots;
  • Support organizations in building successful partnerships to foster ecosystem development.


  • Minimum of five years of working in DFS as part of a financial services provider, Fintech or advisory firm;
  • Track record of successful development and implementation of DFS projects;
  • Deep understanding of global DFS industry trends and of emerging best practices and innovations;
  • Knowledge of policy and legal/regulatory issues related to DFS, desirable;
  • Experience with user experience design methodologies;
  • Expertise and experience in mobile money, payments solutions, Fintech, and banking;
  • In-field experience in developing countries required; relevant experience in Africa and/or South Asia;
  • Strong interpersonal, analytical, reporting and problem-solving skills;
  • Proficiency in Microsoft Power Point;
  • Demonstrated capacity to operate as part of a cross-functional team of experts and manage relationships with multiple stakeholders;
  • Strong strategic influencing skills: ability to present a case and gain alignment from diverse stakeholders;
  • Fluency in English required; other languages an asset;
  • Ability to manage all expenses on a reimbursement basis;
  • Ability to buy and maintain all appropriate insurances, including medical evacuation and security.
How to Apply: 

Please include the below in your application:

  • Cover letter, including the below elements:
    • A brief statement of your capacity to complete this work, listing similar projects and completed/relevant organizational experience;
    • Availability;
    • Expected daily remuneration.
  • Resume / CV;
  • PowerPoint Deck Sample;
  • References (at least two).