Seven Principles for Improving the Effectiveness of Technical Service Delivery in Microfinance Institutions

Publication Date: 2002
Published by: Small Enterprise Education and Promotion (SEEP) Network
Document Type: Book

Guide to establishing and implementing a client-driven technical service delivery process

This guide presents seven principles for establishing and implementing a client-driven technical service delivery process. It identifies the players the MFIs, technical services providers, and donors and the role they assume in the process. The principles provide the MFI with a framework in which to establish the process and tools to use in implementing the process

[from the author]